Project overview
Zenva is an AI customer support platform developed by NeuraDynamics for ecommerce businesses, particularly Shopify merchants. It brings customer emails, order information, and business documents into one workflow to streamline support, generating context-aware responses while keeping human agents involved.
The challenge
Ecommerce businesses handle a continuous flow of inquiries about orders, refunds, exchanges, shipping, and store policies. Support teams spend significant time reviewing emails, finding the right order information, checking policies, and preparing repetitive responses. The challenge was to automate routine tasks without losing accuracy, context, and human oversight.
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