Privacy Policy
Pragya is committed to protecting the privacy, confidentiality, and security of your personal information. Your privacy is a top priority, and we strive to safeguard your information from unauthorized access. This Privacy Policy outlines how we collect, use, and disclose your personal information in relation to our services. By using our platform, you agree to the terms described in this Privacy Policy.
Pragya reserves the right to modify these Terms at any time. Updates will be posted on the platform, and your continued use of the Services following such modifications constitutes your acceptance of the revised Terms.
a) When You Use Our Website
Usage Data: We collect information about how you interact with our website, such as pages visited, time spent on pages, and navigation paths.
Account Information: When you create an account, we collect your name, email address, and company affiliation to personalize your experience.
Payment Information: For paid subscriptions, payment details are processed securely through third-party providers and are not stored on our servers.
b) When You Subscribe to Newsletters
Contact Details: If you sign up for newsletters, we collect your name and email address to send relevant updates.
c) When You Use Our Services
Server Logs: We track usage activity, including IP address, browser type, and geo-location, to improve service performance.
AI Interactions: Data input during interactions with our AI tools, including queries and documents, may be temporarily stored to enhance the performance and accuracy of our models.
d) When You Contact Support
Support Conversations: We retain communication records, such as emails and chat logs, to address your inquiries effectively. These are deleted 90 days after your account is closed.
2. How We Use Your Information
We collect and use your personal data to provide a secure, efficient, and personalized experience, including:
Service Delivery: To enable access to our AI-driven tools.
Customer Support: To resolve issues and ensure optimal use of our platform.
Security: To detect and prevent unauthorized use.
Improvements: To refine our AI models based on anonymized data.
Marketing: To inform you of new features, updates, and services.
3. Data Retention
Pragya retains personal information for as long as necessary to provide the services you’ve requested and in accordance with applicable laws. Once your account is deleted, most associated data is removed within 90 days unless required for legal purposes.
4. Third-Party Services
We use reputable third-party services to enhance our platform’s functionality, including:
Payment Processing: Razorpay.
Marketing and Analytics: Google Analytics and similar platforms.
Cloud Storage: Azure Services for secure data hosting.
5. Your Rights
You have the following rights concerning your personal information:
Access and Portability: Request access and a copy of your personal data.
Correction: Correct inaccuracies in your data.
Deletion: Request the deletion of your data.
Restriction and Objection: Request limitations or object to certain uses.
6. Cookies and Tracking Technologies
Pragya uses cookies to enhance user experience. You can manage your cookie preferences through browser settings, though disabling them may limit functionality.
7. Security Measures
We employ industry-standard security measures such as encryption, access controls, and monitoring to protect your data.
8. Children’s Privacy
Pragya’s services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
Pragya may update this Privacy Policy periodically. Continued use of the services constitutes acceptance of the updated Privacy Policy.
10. Contact Information
For questions, concerns, or to exercise your rights, contact us at [support email/contact details].
